Every SimpleTexting customer located in the United States may be subject to state and local sales taxes, based on your business location. If you purchase our service and are in a jurisdiction that currently charges a tax, you will see the calculated sales tax added as a line item to your invoice.

How does SimpleTexting know how much tax to charge?

SimpleTexting has partnered with a third-party tax service that specializes in state and local taxes. At time of purchase, this service provides us with a tax calculation, which is added to the invoice. Since the SimpleTexting service is not shipped to a physical address, we use your billing address as the default location for taxes. However, if the address where you consume the service is different than your billing address, please email us at [email protected] and we will be happy to update our records and tax calculations accordingly.

In which states do you collect sales taxes?

Effective January 2021, SimpleTexting will be collecting sales tax in the following states:

  • Arizona

  • Connecticut

  • District of Columbia

  • Hawaii

  • Illinois (Chicago only)

  • Louisiana

  • Massachusetts

  • New York

  • Ohio

  • Pennsylvania

  • Rhode Island

  • South Dakota

  • Tennessee

  • Texas

  • Utah

  • Washington

Taxation rules and regulations change regularly; so SimpleTexting reserves the right to add or remove jurisdictions without notice to comply with state and local laws.

Do I qualify for a tax exemption?

Depending on locality, organizations, such as governments and non-profits, might qualify for an exemption to taxation. All active customers from the jurisdictions listed above will be sent a request for exemption certificates by email. However, if you believe you qualify for a sales tax exemption and did not receive a request, please reach out to [email protected] with the appropriate form. Tax may still be issued in circumstances when a tax exemption certificate validation was in process or if a certificate was expired or from a different state than your taxable address on file.

What if I have further questions?

Please email [email protected] and we will be happy to assist!

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