The Business Texting Inbox

Our business texting inbox is full of features designed to make it as easy as possible for you to connect 1-on-1 with customers, leads, employees, and anyone else!

12 articles in this collection
Written by Alfredo Salkeld, Drew Wilkinson, and Lily Norton

Introducing Inbox Campaign Tags and New Response Options

Now you can easily locate responses to specific campaigns within the Inbox. Check out this guide to our new campaign tagging feature.

Written by Lily Norton
Updated over a week ago

The Basics of Business Texting

Setting Up an Away Message

Learn how to set up an automated message that replies for you when you're unavailable.

Written by Alfredo Salkeld
Updated over a week ago

Understanding the Different Inbox Views

This article explains the different inbox views and what they allow you to do.

Written by Drew Wilkinson
Updated over a week ago

Enabling Push Notifications

Get notified as soon as you receive a new message by enabling desktop push notifications. Hello, lowered response time.

Written by Alfredo Salkeld
Updated over a week ago

Adding Notes to Conversations

Remember specific details about a customer or conversation by adding notes that only you and your team can see.

Written by Drew Wilkinson
Updated over a week ago

Snoozing Conversations

Snooze a conversation and set a specific date and time to revisit the thread later on.

Written by Drew Wilkinson
Updated over a week ago

Sending Files to a Contact

Take your messages to the next level and share files with your contacts through one-on-one messaging.

Written by Drew Wilkinson
Updated over a week ago

Marking Conversations as Closed

Stay organized by prioritizing unanswered conversations and marking answered ones as closed.

Written by Drew Wilkinson
Updated over a week ago

Sending Emojis in a Message

Don't come off as a robot. 🤖 Make your conversations more human by adding emojis to your one-on-one messages. 🤗

Written by Drew Wilkinson
Updated over a week ago

Understanding the Different Inbox Message Statuses

Here's how you can quickly see the status of messages you've sent from the inbox.

Written by Drew Wilkinson
Updated over a week ago

Adjusting Your Message Display Options

Take control of what messages appear in your Inbox. Choose whether you want to see all messages, or just the most important ones.

Written by Alfredo Salkeld
Updated over a week ago

Frequently Asked Questions

What Does “Waiting” Mean in the Inbox?

The waiting status lets you know how long ago an incoming message was received.

Written by Drew Wilkinson
Updated over a week ago