SimpleTexting

Now you can easily locate responses to specific campaigns within the Inbox. Check out this guide to our new campaign tagging feature.

Introducing Inbox Campaign Tags, Campaign Filters, and New Response Options

Lily Norton

Drew Wilkinson

Our business texting inbox is full of features designed to make it as easy as possible for you to connect 1-on-1 with customers, leads, employees, and anyone else!

The Business Texting Inbox

Learn how to set up an automated message that replies for you when you're unavailable.

Setting Up an Away Message

This article explains the different inbox views and what they allow you to do.

Understanding the Different Inbox Views

Get notified as soon as you receive a new message by enabling desktop browser notifications.

Enabling Browser Notifications

Remember specific details about a customer or conversation by adding notes that only you and your team can see.

Adding Notes to Conversations

Snooze a conversation and set a specific date and time to revisit the thread later on.

Snoozing Conversations

Take your messages to the next level and share files with your contacts through one-on-one messaging.

Sending Files to a Contact

Stay organized by prioritizing unanswered conversations and marking answered ones as closed.

Marking Conversations as Closed

Don't come off as a robot. 🤖 Make your conversations more human by adding emojis to your one-on-one messages. 🤗

Sending Emojis in a Message

Here's how you can quickly see the status of messages you've sent from the inbox.

Understanding the Different Inbox Message Statuses

Take control of what messages appear in your Inbox. Choose whether you want to see all messages, or just the most important ones.

Adjusting Your Message Display Options

The Basics of Business Texting

The waiting status lets you know how long ago an incoming message was received.

What Does “Waiting” Mean in the Inbox?

Frequently Asked Questions

Find answers and get help from Intercom Support and Community Experts