Frequently Asked Questions

A collection of the questions we get asked most frequently, to help you get the most out of SimpleTexting.

72 articles in this collection
Written by Sean Griffith, Lisa Willey, Alfredo Salkeld and 2 others

General

What is SMS?

SMS or "Short Message Service" is the official name for what you probably know of as texting.

Written by Sean Griffith
Updated over a week ago

What is included in the free trial?

For two weeks you'll get access to all of our features, plus 50 free messages.

Written by Alfredo Salkeld
Updated over a week ago

What carriers can SimpleTexting reach?

We work with all major carriers across the U.S. and Canada. Here's how to determine exactly what carriers you can reach.

Written by Alfredo Salkeld
Updated over a week ago

How do keywords work?

Learn how keywords work to get new subscribers

Written by Sean Griffith
Updated over a week ago

How many characters may I include in a text message?

With the advantage of being quick to the point, most texts are purposefully limited with their character limits.

Written by Sean Griffith
Updated over a week ago

How is security handled at SimpleTexting?

Earning and keeping your trust is one of our top priorities. Learn what steps we take to keep your data secure.

Written by Drew Wilkinson
Updated over a week ago

What are list permissions and should I restrict them?

Most of the time, it's best to provide your team members with full list permissions. Here's why.

Written by Alfredo Salkeld
Updated over a week ago

How can I use custom fields in my URLs to dynamically pre-fill forms?

Make it easier for your customers to complete online forms by automatically filling out the questions you have the answers to.

Written by Alfredo Salkeld
Updated over a week ago

API & Integrations

Does SimpleTexting.com offer an API?

Build SimpleTexting features into your own Application Program Interface.

Written by Alfredo Salkeld
Updated over a week ago

Why do I need a Mailchimp audience in order to sync contacts?

To set up a sync with Mailchimp, you need an audience. Otherwise, we have nowhere to send your contacts! We'll explain.

Written by Alfredo Salkeld
Updated over a week ago

Campaign Management

How do I choose a keyword?

Whether it's specific to your business or to a special promotion, your keyword possibilities are endless.

Written by Alfredo Salkeld
Updated over a week ago

What if I need more keywords?

With unlimited keywords you'll never need to worry about running out!

Written by Alfredo Salkeld
Updated over a week ago

What are the rules for how I can promote my keyword?

A few simple rules before you begin promoting your keywords.

Written by Sean Griffith
Updated over a week ago

Can I create more than one campaign?

SimpleTexting supports multiple campaigns for all your business needs.

Written by Alfredo Salkeld
Updated over a week ago

What is a STOP response?

Stop Responses are necessary to keep your business texting legal and compliant.

Written by Sean Griffith
Updated over a week ago

What is a HELP response?

Customer support auto-responses keep your subscribers informed and your texting compliant.

Written by Sean Griffith
Updated over a week ago

Is it possible to remove the automatic compliance message?

Do you want to remove the automatic compliance text that goes out? The "Reply STOP to unsubscribe..." text message helps you be compliant.

Written by Drew Wilkinson
Updated over a week ago

Messaging

How long can a text message be?

160 characters in the U.S. and Canada is the industry-standard maximum for SMS messages across all carriers and phones.

Written by Lisa Willey
Updated over a week ago

Is there a limit to the number of messages I can send through SimpleTexting?

When it comes to the number of messages you can send through SimpleTexting, the limit does not exist!

Written by Sean Griffith
Updated over a week ago

Who can receive text messages?

If you've got a mobile phone, odds are you can text!

Written by Sean Griffith
Updated over a week ago

Can I personalize my text messages?

Personalize text messages with any data you collect from subscribers.

Written by Sean Griffith
Updated over a week ago

How long does it take a text message to get to the recipient?

Pending the occasional lag, texting is one of the most instantaneous forms of digital communication.

Written by Alfredo Salkeld
Updated over a week ago

Will my messages always be received by my contacts?

While nothing is a sure thing, text message delivery sure comes pretty close.

Written by Sean Griffith
Updated over a week ago

Why don’t some of my contacts receive my messages?

Explore some of the possibilities why your subscribers may not be receiving your texts.

Written by Alfredo Salkeld
Updated over a week ago

Why are random special characters showing up in my messages to people?

An explanation of how texts that are copy and pasted from outside sources may contain hidden special characters.

Written by Lisa Willey
Updated over a week ago

Can I send emojis via SMS?

This page provides details and specifications for how you can configure and send emojis using text messaging services.

Written by Alfredo Salkeld
Updated over a week ago

Why does adding an emoji or special character change my character limit?

In this article, we dive into how emojis affect the encoding of your message and its character limit.

Written by Alfredo Salkeld
Updated over a week ago

Why is my message caught in monitoring?

Learn more about our compliance monitoring system and how it protects you and your contacts.

Written by Alfredo Salkeld
Updated over a week ago

How do I add a line break to a text message?

You can include line breaks in your messages sent from SimpleTexting.

Written by Drew Wilkinson
Updated over a week ago

Multimedia Messaging Service (MMS)

What is MMS?

Multimedia Messaging Services (MMS) unlocks the ability to send rich media to your text contacts.

Written by Sean Griffith
Updated over a week ago

What carriers support MMS?

Depending on the country, most wireless carriers support MMS messaging.

Written by Sean Griffith
Updated over a week ago

What file types can I send in an MMS?

Virtually any type of rich media can be sent via an MMS message. Here's what you need to know.

Written by Sean Griffith
Updated over a week ago

Can I receive MMS replies to my inbox?

Send and receive MMS messages right from your inbox with SimpleTexting.

Written by Sean Griffith
Updated over a week ago

Analytics

How do I view analytics for my campaigns?

Review campaign analytics like delivery rates, link tracking, and more through your SimpleTexting account.

Written by Sean Griffith
Updated over a week ago

What is the Subscribers report?

Use your Subscribers Report to gain valuable insight into the success of your text campaigns.

Written by Sean Griffith
Updated over a week ago

What is the Campaigns report?

Use the Campaigns report to assess the strengths and weaknesses of each text campaign you send.

Written by Alfredo Salkeld
Updated over a week ago

What is included in Billing stats?

Take a look at how your text credits are being used with your Billing stats.

Written by Sean Griffith
Updated over a week ago

Subscribers

How Do I Export Contacts?

How to export and download your contacts into a CSV file.

Written by Drew Wilkinson
Updated over a week ago

What do “opt in” and “opt out” mean?

Making sure you remain compliant with the rules and regulations of text marketing starts with subscriber's ability to opt in and out.

Written by Sean Griffith
Updated over a week ago

Is there a way to resubscribe a customer who has unsubscribed?

What can you do if someone accidentally opts out?

Written by Drew Wilkinson
Updated over a week ago

How can I invite people to opt in?

Begin your text marketing campaigns by opting in new subscribers.

Written by Alfredo Salkeld
Updated over a week ago

Account Settings

How do I add multiple users to my account?

Learn how to add multiple users to your SimpleTexting account by adding team members in your settings.

Written by Alfredo Salkeld
Updated over a week ago

How do I make changes to my account?

Written by Sean Griffith
Updated over a week ago

Billing

How much does it cost to send a text message?

Purchase a monthly allotment of texts depending on the volume of your texting needs.

Written by Alfredo Salkeld
Updated over a week ago

Can I pay by the message?

Annual or month to month plans give you the option to send a little or a lot based on your business' needs.

Written by Alfredo Salkeld
Updated over a week ago

How are credits estimated?

Before you send a campaign, we show you an estimate of how many credits you'll use. Here's how we arrive at that number.

Written by Alfredo Salkeld
Updated over a week ago

Pausing, Overage, and Billing

What happens if I send more messages than my plan allows? The outcome of over-sending beyond your annual or monthly plan's allotment.

Written by Sean Griffith
Updated over a week ago

How does SimpleTexting handle sales tax?

Where required, we collect sales tax in order to comply with state and local laws.

Written by Alfredo Salkeld
Updated over a week ago

What happens if I need more messages than my plan allows?

Upgrade your plan to send more messages each month.

Written by Sean Griffith
Updated over a week ago

Do you charge when someone replies to my message?

Never get charged for incoming SMS messages to your business.

Written by Sean Griffith
Updated over a week ago

Autoresponders

What’s the difference between an autoresponder and a campaign?

Learn what makes campaigns and autoresponders a bit different.

Written by Sean Griffith
Updated over a week ago

How do I create a poll?

Create and customize polls through the apps on your SimpleTexting profile.

Written by Sean Griffith
Updated over a week ago

How do I create a sweepstakes or contest?

Create and edit sweepstakes through the apps on your SimpleTexting profile.

Written by Sean Griffith
Updated over a week ago

How do I change my autoresponder message?

Edit and manage your autoresponders right on your SimpleTexting Dashboard.

Written by Sean Griffith
Updated over a week ago

Rules, Terms & Policies

Can I use SimpleTexting to send cannabis or CBD-related messages?

In this article we explain why you can’t use SimpleTexting to send Cannabis or CBD-related messages.

Written by Lily Norton
Updated over a week ago

How does SimpleTexting use my data?

Your data stays private at SimpleTexting.

Written by Alfredo Salkeld
Updated over a week ago

What is a CTIA audit?

We help your messages stay compliant to avoid any CTIA issues.

Written by Alfredo Salkeld
Updated over a week ago

Why carriers don't allow bit.ly and other third-party link shorteners

Scammers often use third-party link shorteners to disguise suspicious looking links. That's why it's best to use our built-in URL shortener.

Written by Alfredo Salkeld
Updated over a week ago

What is SimpleTexting’s spam policy?

In order to protect all subscribers and uphold the reputation of our business partners, SimpleTexting takes a stand against spam.

Written by Alfredo Salkeld
Updated over a week ago

Why Can A Number or Message Be Blocked?

A brief description on how your number may be blocked and how this affects your messaging.

Written by Lisa Willey
Updated over a week ago

What does “Msg & data rates may apply” mean?

Information about message and data rates must go to all subscribers, no matter what.

Written by Alfredo Salkeld
Updated over a week ago

Does SimpleTexting restrict any type of campaigns?

SimpleTexting abides by the rules and regulations set out by the CTIA to monitor campaign content.

Written by Alfredo Salkeld
Updated over a week ago

Phone Numbers

What is a short code?

Short codes are the first step towards text enabling your business.

Written by Sean Griffith
Updated over a week ago

What will happen to shared short codes in 2021?

In 2021, wireless carriers will discontinue shared short codes for all texting providers. We're here to help.

Written by Alfredo Salkeld
Updated over a week ago

Where do I find my SimpleTexting phone number?

Here is how to find the number that is associated with your SimpleTexting account and that customers are going to text.

Written by Drew Wilkinson
Updated over a week ago

How to Switch to a Local Number

Want to send messages from an area code your contacts will recognize? Follow along to set up your account with a local number.

Written by Drew Wilkinson
Updated over a week ago

How to get your phone number released from another provider

A step-by-step guide on how to get your phone number released from a different provider, to be used on your SimpleTexting account.

Written by Lisa Willey
Updated over a week ago

What happens to my messages and contacts when I change numbers?

Your data will be safely transferred to your new number. You may have to re-create your keywords if you switch to a short code.

Written by Alfredo Salkeld
Updated over a week ago

What happens to my keywords if I switch numbers?

Do you use keywords to gain new subscribers? Read this article before making the decision to switch numbers.

Written by Alfredo Salkeld
Updated over a week ago

Is there a way to determine if a phone number is a landline?

While landline phones are a dying breed–only 40% of US households have one–can you determine if you're texting one?

Written by Drew Wilkinson
Updated over a week ago

Can messages show as coming from my own cell phone number?

While it's not possible for messages to show as coming from your personal number, there are many ways to personalize your texts.

Written by Lisa Willey
Updated over a week ago

Setting Up Call Forwarding

Want your customers to be able to text and call you at the same number? We'll show you how to make it happen.

Written by Alfredo Salkeld
Updated over a week ago