Frequently Asked Questions

A collection of the questions we get asked most frequently, to help you get the most out of SimpleTexting.

Sean Griffith avatar Lisa Willey avatar Sean Mc Ternan avatar +4
68 articles in this collection
Written by Sean Griffith, Lisa Willey, Sean Mc Ternan and 4 others

Why do I need a Mailchimp audience in order to sync contacts?

To set up a sync with Mailchimp, you need an audience. Otherwise, we have nowhere to send your contacts! We'll explain.
Alfredo Salkeld avatar
Written by Alfredo Salkeld
Updated over a week ago

Is it possible to remove the automatic compliance message?

Do you want to remove the automatic compliance text that goes out? The "Reply STOP to unsubscribe..." text message helps you be compliant.
Drew Wilkinson avatar
Written by Drew Wilkinson
Updated over a week ago

Where do I find my SimpleTexting phone number?

Here is how to find the number that is associated with your SimpleTexting account and that customers are going to text.
Drew Wilkinson avatar
Written by Drew Wilkinson
Updated over a week ago

Is there a way to resubscribe a customer who has unsubscribed?

What can you do if someone accidentally opts out?
Drew Wilkinson avatar
Written by Drew Wilkinson
Updated over a week ago

Is there a way to determine if a phone number is a landline?

While landline phones are a dying breed–only 40% of US households have one–can you determine if you're texting one?
Drew Wilkinson avatar
Written by Drew Wilkinson
Updated over a week ago

How are credits estimated?

Before you send a campaign, we show you an estimate of how many credits you'll use. Here's how we arrive at that number.
Alfredo Salkeld avatar
Written by Alfredo Salkeld
Updated over a week ago

How to Switch to a Local Number

Want to send messages from an area code your contacts will recognize? Follow along to set up your account with a local number.
Meghan Tocci avatar
Written by Meghan Tocci
Updated over a week ago

What are list permissions and should I restrict them?

Most of the time, it's best to provide your teammates with full list permissions. Here's why.
Alfredo Salkeld avatar
Written by Alfredo Salkeld
Updated over a week ago

Why does adding an emoji change my character limit?

In this article, we dive into how emojis affect the encoding of your message and its character limit.
Alfredo Salkeld avatar
Written by Alfredo Salkeld
Updated over a week ago

How to get your phone number released from another provider

A step-by-step guide on how to get your phone number released from a different provider, to be used on your SimpleTexting account.
Bibs Leitzmann avatar
Written by Bibs Leitzmann
Updated over a week ago

Why is my message caught in monitoring?

Learn more about our compliance monitoring system and how it protects you and your contacts.
Alfredo Salkeld avatar
Written by Alfredo Salkeld
Updated over a week ago

How long can a text message be?

160 characters in the U.S. and Canada is the industry-standard maximum for SMS messages across all carriers and phones.
Bibs Leitzmann avatar
Written by Bibs Leitzmann
Updated over a week ago

Why carriers don't allow bit.ly and other third-party link shorteners

Scammers often use third-party link shorteners to disguise suspicious looking links. That's why it's best to use our built-in URL shortener.
Alfredo Salkeld avatar
Written by Alfredo Salkeld
Updated over a week ago

Setting Up Call Forwarding

Want your customers to be able to text and call you at the same number? We'll show you how to make it happen.
Alfredo Salkeld avatar
Written by Alfredo Salkeld
Updated over a week ago

What happens to my keywords if I switch numbers?

Do you use keywords to gain new subscribers? Read this article before making the decision to switch numbers.
Alfredo Salkeld avatar
Written by Alfredo Salkeld
Updated over a week ago

What is included in the free trial?

For two weeks you'll get access to all of our features, plus 50 free messages.
Alfredo Salkeld avatar
Written by Alfredo Salkeld
Updated over a week ago

How can I use custom fields in my URLs to dynamically pre-fill forms?

Make it easier for your customers to complete online forms by automatically filling out the questions you have the answers to.
Alfredo Salkeld avatar
Written by Alfredo Salkeld
Updated over a week ago

Why Can A Number or Message Be Blocked?

A brief description on how your number may be blocked and how this affects your messaging.
Sean Mc Ternan avatar
Written by Sean Mc Ternan
Updated yesterday

Can messages show as coming from my own cell phone number?

While it's not possible for messages to show as coming from your personal number, there are many ways to personalize your texts.
Lisa Willey avatar
Written by Lisa Willey
Updated over a week ago
Messaging

Why are random special characters showing up in my messages to people?

An explanation of how texts that are copy and pasted from outside sources may contain hidden special characters.
Bibs Leitzmann avatar
Written by Bibs Leitzmann
Updated over a week ago

Who can receive text messages?

If you've got a mobile phone, odds are you can text!
Sean Griffith avatar
Written by Sean Griffith
Updated over a week ago

How long does it take a text message to get to the recipient?

Pending the occasional lag, texting is one of the most instantaneous forms of digital communication.
Alfredo Salkeld avatar
Written by Alfredo Salkeld
Updated over a week ago

Will my messages always be received by my contacts?

While nothing is a sure thing, text message delivery sure comes pretty close.
Sean Griffith avatar
Written by Sean Griffith
Updated over a week ago

How do I add a line break to a text message?

You can include line breaks in your messages sent from SimpleTexting.
Drew Wilkinson avatar
Written by Drew Wilkinson
Updated over a week ago

Can I personalize my text messages?

Personalize text messages with any data you collect from subscribers.
Sean Griffith avatar
Written by Sean Griffith
Updated over a week ago

Why don’t some of my contacts receive my messages?

Explore some of the possibilities why your subscribers may not be receiving your texts.
Alfredo Salkeld avatar
Written by Alfredo Salkeld
Updated over a week ago

Can I send emojis via SMS?

This page provides details and specifications for how you can configure and send emojis using text messaging services.
Alfredo Salkeld avatar
Written by Alfredo Salkeld
Updated over a week ago

Is there a limit to the number of messages I can send through SimpleTexting?

When it comes to the number of messages you can send through SimpleTexting, the limit does not exist!
Sean Griffith avatar
Written by Sean Griffith
Updated over a week ago