Frequently Asked Questions

A collection of the questions we get asked most frequently, to help you get the most out of SimpleTexting.

Sean Griffith avatar Lisa Willey avatar Sean Mc Ternan avatar +1
54 articles in this collection
Written by Sean Griffith, Lisa Willey, Sean Mc Ternan and 1 other

Why is my message caught in monitoring?

Learn more about our compliance monitoring system and how it protects you and your contacts.
Alfredo Salkeld avatar
Written by Alfredo Salkeld
Updated over a week ago

Why carriers don't allow bit.ly and other third-party link shorteners

Scammers often use third-party link shorteners to disguise suspicious looking links. That's why it's best to use our built-in URL shortener.
Alfredo Salkeld avatar
Written by Alfredo Salkeld
Updated over a week ago

Setting Up Call Forwarding

Want your customers to be able to text and call you at the same number? We'll show you how to make it happen.
Alfredo Salkeld avatar
Written by Alfredo Salkeld
Updated over a week ago

What happens to my keywords if I switch numbers?

Do you use keywords to gain new subscribers? Read this article before making the decision to switch numbers.
Alfredo Salkeld avatar
Written by Alfredo Salkeld
Updated over a week ago

What is included in the free trial?

For two weeks you'll get access to all of our features, plus 50 free messages.
Alfredo Salkeld avatar
Written by Alfredo Salkeld
Updated over a week ago

How can I use custom fields in my URLs to dynamically pre-fill forms?

Make it easier for your customers to complete online forms by automatically filling out the questions you have the answers to.
Alfredo Salkeld avatar
Written by Alfredo Salkeld
Updated over a week ago

Why Can A Number or Message Be Blocked?

A brief description on how your number may be blocked and how this affects your messaging.
Sean Mc Ternan avatar
Written by Sean Mc Ternan
Updated over a week ago

Can messages show as coming from my own cell phone number?

While it's not possible for messages to show as coming from your personal number, there are many ways to personalize your texts.
Lisa Willey avatar
Written by Lisa Willey
Updated over a week ago