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Why don’t some of my contacts receive my messages?
Why don’t some of my contacts receive my messages?

Explore some of the possibilities why your subscribers may not be receiving your texts.

Drew Wilkinson avatar
Written by Drew Wilkinson
Updated over a week ago

There are a number of possible reasons: The recipient went over the number of messages their plan allowed, their phone number was typed incorrectly, they were out of cellphone range, their phone’s memory was full, or they didn’t have text messaging enabled.

If a Number Is Marked in Error

If you believe this was marked in error, please go to your subscriber list and go to 'Invalid Contacts'. Find the number you are looking for, on the right you will see three dots, click on these dots and choose 'Mark As Valid'.

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