Using our Data Collection feature, you can request additional info from your contacts. This is helpful for collecting quick data, but what if you want to send them a link to a longer, in-depth form? That's where dynamic URLs and and custom fields come in handy.
How do custom fields in URLs work?
Custom fields, alongside dynamic URLs, allow you to use info that you already have to pre-fill forms. This way, your customers don't have to repeat themselves. We'll walk through an example using a Google Form below.
What types of info can be passed to forms using custom fields?
You can include pretty much anything. Here are a few common pieces of data we've seen used in dynamic URLs.
Source (If you're sharing your form via multiple channels, you'll know who arrived via SMS!)
Let's walk through a step-by-step example using Google Forms.
This first thing you'll want to do is create a form. Add the questions you'd like your subscribers to answer as well as the ones you'd like to have pre-filled. At the top right, click the three dots, then click Get pre-filled link.
Now add sample data to the questions you'd like to pre-fill.
Click the purple Get Link button. Then click COPY LINK in the notice that will com up in the bottom left of the screen.
Google will provide you with a URL that looks something like the one below. Notice where in the URL your sample data has been placed. We've made it bold:
Go to the Campaigns section in SimpleTexting. Create a new campaign then copy and paste your URL. Now it's time to replace the sample data with custom fields. Here's what our example URL would look like:
Click Shorten URLs.
Your URL will be wrapped in magic brackets that turn it into a tiny link on your customers phone. Here's what ours looks like:
In our example, if a customer named Joe who lives in Asheville was sent this link via SimpleTexting, then the URL would look like this:
As you can see, the custom fields have been replaced with actual information Joe provided previously. Now Google will automatically fill your form with that data.
Joe is really excited that his form has been personalized just for him. 🙂 He's also more likely to provide useful feedback because he doesn't have to waste time on questions he has already answered.
And as always, if you need any help just hit the chat bubble and say hello. 👋