HIPAA compliance refers to the protection of private medical records and personal client information. 

Given that all text messages go through the various carriers and data is stored on the particular handsets that received the messages—not just our servers—SMS is not strictly HIPAA compliant

The healthcare clients we have on our platform never send anything sensitive or private via SMS. The typical uses are:

  • Appointment reminders

  • Interoffice communications (i.e., group text to staff to see who can sub a home patient)

  • General announcements about patient services

So, unless you plan on sending sensitive / private medical information, there is no problem at all in using SimpleTexting. Many medical practices use our services daily for the above uses and we'd be happy to discuss how we could help yours as well.

If you'd like to learn more about how healthcare organizations are using SMS, we recommend this guide.

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