All SimpleTexting accounts come with unlimited keywords and a toll-free number.
A keyword is a short word of phrase that contacts can text to your number to subscribe to messages. For example, "Text SIMPLE to 555888."
If you plan on using keywords often, you may prefer to switch from a toll-free number to a memorable short code.
When you switch numbers, any keywords you created will be deleted and you'll have to recreate them.
Don't worry, contacts who subscribed with the keyword will be saved as they subscribe to you as a business rather than a specific phone number. 👍
With a toll-free number, you have all the keywords in the universe at your disposal.
On the other hand, our short codes—such as 555888 or 41404—are shared by many users. This means that if you try to reserve a keyword on a short code it may already be taken.
This mostly applies to common words such as "FAITH" or "EAT". Of course, you can always add a number to solve this problem. i.e. FAITH2019
If you have any doubts or want to check on the availability of a keyword prior to switching numbers, feel free to get in touch with our support team!
There is one exception to the above. If you started your account on our 555888 short code, then switch to toll-free, contacts will still be able to text in your keywords for 90 days.