We take spam seriously, and continuously review messages for suspicious activity. Occasionally, good messages get mixed in with the bad apples! 

How long does it take for a message to be reviewed?

Our compliance team works hard to review all flagged messages as quickly as possible. During business hours (9AM-9PM ET), this shouldn't take more than 10 minutes. On the weekends, our business hours are 10AM-5PM ET.

If you sent a message outside of business hours, it will be reviewed first thing the next morning.

Note: Although our weekday business hours are until 9pm, we have support team members manning the monitoring system until at least 2am EST.

Further Compliance Reading

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