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How Does Toll-free Verification Work?
How Does Toll-free Verification Work?

Changes are coming to toll-free number users. We'll walk you through the new verification process.

Lily Norton avatar
Written by Lily Norton
Updated over a week ago

Industry-wide changes are coming to toll-free number users. Given how common toll-free numbers are at SimpleTexting, we're laying out all the information you’ll need as we prepare for the new number verification process.

Toll-free Verification: The Basics

All toll-free numbers have to be verified to avoid service interruptions and blocked messages.

Toll-free number users will have some limits imposed on traffic, with the limits increasing over time. That's why we're so focused on getting our users verified quickly, so you never have to worry about disruptions.

This process is designed to prevent fraud and spam traffic. And although it might sound like a headache, we’re here to walk you through the whole thing.

Here’s the step-by-step:

  1. Fill out this form with information about your business or organization, including the type of messages you send, how often you send them, and how contacts will opt in to receiving them.

  2. Submit the completed form to our support team.

  3. Sit back and relax! We’ll handle the rest and let you know if we need additional information.

Benefits of Verifying Toll-free Numbers

After you verify your toll-free number, you’ll:

  • Increase your chances of fast messaging speeds with fewer interruptions and blocked messages.

  • Decrease your chances of your messages being flagged or filtered for suspected spam, fraud, or high-risk keywords.

Frequently Asked Questions

Let’s go over a few of the most common questions surrounding toll-free verification so you know what to expect.

What kind of information do I have to provide?

The form will guide you, but basically we need:

  • Standard information on your business (address, website, registered name, etc.)

  • The primary business contact’s information, like name and email address

  • How many messages you send out per month and the primary type of messages you send

  • Sample text messages you’ve sent

  • How customers consent to receive your text messages

If you need some more help understanding the form, check out our verification form guide.

How much does verification cost?

Currently, there’s no cost to verify your number.

How long does it take to get my toll-free number verified?

The process typically takes only 1-3 business days.

How do I get started?

Start the process by filling out the verification form (only takes 10 minutes, on average). We’ll do all the heavy lifting from there!

To make the process smoother, have the following information on hand:

  • Your name and email address

  • Registered business or organization name, website, and address

  • How many messages your business sends every month

  • Your primary use for toll-free messages (marketing, customer support, emergency alerts, etc.)

  • Some sample text messages you send or plan to send

  • Some screenshots and or photos of the method contacts use to opt in to your messages

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