With SimpleTexting’s SMS inbox, you have the ability to create different views to suit your individual business needs.
Let’s dive into what they allow you to do and provide ideas on how you can leverage them.
(If you’re new to the world of business texting–and our inbox–then give this video a quick watch.)
Access Your Inbox Settings
1. The first thing you’ll want to do is check out your inbox settings. Go to your Inbox and select the three dots in the right-hand corner.
2. From there, you get the following message display options.
Here are what these settings mean (you can toggle them on and off):
Display all messages: If you turn this toggle off, and send a campaign to 500 people, you will have 500 threads in your inbox. As a result, most of our customers that use SimpleTexting to send mass texts leave this off.
Hide unsubscribes: Contacts are automatically unsubscribed when they text "STOP". Leave this toggle on to automatically hide a conversation once someone unsubscribes.
Mark read conversations as closed: If you enable this, all conversations will be marked as closed if you read them. If you typically don’t act on incoming texts, e.g. people thanking you for a coupon you’ve sent, then you should be fine to leave this on. If you do, we recommend manually marking conversations as closed to ensure nothing slips through the cracks.
Mark all conversations as closed: This setting enables you to mass mark all conversations as closed.
Here Are the Different Inbox Views
If you add team members, you can also see conversations assigned to them.
The first option you have when creating an inbox view is whether you want to see all conversations, conversations assigned to you, or unassigned conversations.
From there, you can then filter your conversations again by choosing from the following options.
Status is any: This view will show you all conversations, regardless of their status.
Open: This view shows you conversations that are unread and have not been marked as closed yet. You can denote them by the orange circle beside the recipient’s name.
Closed: You can choose to only view conversations that you’ve marked as closed.
Snoozed: You can view snoozed conversations here: customers use snoozing to denote any conversation that’s still active, but temporarily on hold.
Unread: These are unread conversations.
How Can You Use These Different Views
Here are some ideas on how you can combine the different views to text more efficiently.
Most companies that use SimpleTexting for 1-on-1 texting choose to stick to an open view and combine it with the “longest wait” filter. This way, they can deal with customers who have been waiting the longest first.
As an admin, you could also look at the number of open conversations assigned to different team members. Then you can redistribute messages–or dive in and help whoever is struggling with the volume of texts on a given day.
Here’s a list of seven tips for setting up your SMS inbox if you’re interested in learning more about the best practices.