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Whether you want to reply to a question or start a conversation, we've got you covered with two-way messaging in the Inbox.

The Inbox

Learn how to set up an automated message that replies for you when you're unavailable.

This article explains the different inbox views and what they allow you to do.

Get notified as soon as you receive a new message by enabling desktop browser notifications.

Remember specific details about a customer or conversation by adding notes that only you and your team can see.

Snooze a conversation and set a specific date and time to revisit the thread later on.

Take your messages to the next level and share files with your contacts through one-on-one messaging.

Stay organized by prioritizing unanswered conversations and marking answered ones as closed.

Don't come off as a robot. 🤖 Make your conversations more human by adding emojis to your one-on-one messages. 🤗

Here's how you can quickly see the status of messages you've sent from the inbox.

Take control of what messages appear in your Inbox. Choose whether you want to see all messages, or just the most important ones.

Now you can easily locate responses to specific campaigns within the Inbox. Check out this guide to our new campaign tagging feature.

The waiting status lets you know how long ago an incoming message was received.

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

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